Frequently Asked Questions

 

 

Q: How can I find out the date and location of my school or team’s picture day?

A: You can ask the school or coach, or contact us directly.  Click the “Contact US” link located on the top of our website or call us at 509-924-3600 (Spokane),  253-736-2180 (Auburn), or 800-448-9938. 

 

Q: How can I order photos on picture day?

A: An order form will be sent home with your child approximately one week prior to picture day. To pay with Visa or MasterCard, please visit our website at www.leosphotography.com, click “Order” and enter the envelope code from your students' envelope.  Otherwise you can enclose cash, check, or money order made payable to LEO’S and return the sealed envelope with your child on picture day. Orders are accepted for 5 days after picture day. 

 

Q: Can I order photos after they have been taken?

A: Yes!  We accept orders for 5 days after picture day.  After 5 days, there will be a $10.00 late fee assessed for all orders.  We keep photos on file for several years.  To order photos from past school years, please contact us by phone to receive a lookup fee quote and to place your order. 

 

 

Q: Can I still order photos if I have lost my order-form?

A: Absolutely!  You can email us for a new order form prior to picture day or contact us to place your order over the phone, or to receive the online order code.

 

Q: What can I do if I am not happy with my photos?

A: Our photos come with a 100% satisfaction guarantee. You may return the photos on Retake Day and have them replaced free of charge. If you missed your school’s Retake Day we have In-Studio Retakes once per month. Call or email to find out those dates. If at any time you would like to return your photos, LEO’S will issue a full refund.

 

Q: How can I order more photos?

A: You can order pictures online by using the order code printed on the sticker on your photo package, or simply contact LEO’S and place and order over the phone using a Visa or MasterCard. 

 

Q: Can I still order the ¾ length pose of my student?

A: Yes.  We will still photograph the identification photo for the school, then we can accommodate special requests such as a standing pose or students who prefer to wear a hat.  We request that you leave a big highlighted note on the envelope and let your student know to remind the photographer.

 

Q: Do you have options for different color backgrounds?

A: In order to keep our product line consistent and make annual products more aesthetically pleasing, we do not offer different color backgrounds.  This also shortens our production time and gets families their photos in record time.

 

Q: Can I view my student’s photos online before ordering?

A: We do not post student photos on the internet for security reasons, but you can have confidence in your order with our 100% Satisfaction Guarantee.  If you are unhappy with your photos for any reason we will either retake them or offer a refund.

 

Q: I received my student’s photos and his or her name is spelled wrong, what do I do?

A: Click the “Contact US” link located on the top of our website or give us a call.  We will correct any spelling errors and issue new photos.

 

Q: I did not receive my photos; what should I do?

A: There are many different reasons this could have happened.  Click the “Contact US” link located on the top of our website or give us a call and we will be happy to investigate.

 

Q: My student had retakes and returned the original photos but I like the originals better.  How can I get the originals back?

A: Return the retake photos to us with along with a $10.00 processing and shipping fee and we will replace the retake portraits with the originals portraits.  When you send the photos back to us please include a note requesting an exchange, along with the student’s name, phone number and mailing address.  

 

Q: How does my student get retakes?

A: Each school is different but generally speaking, your student will need to go to the photo area on retake day and request that the photographer takes their photo again. Send the unsatisfactory images with them that day to return to the photographer for exchange.  We will never turn a student away even if they forget to return photos; however, the retake pictures won’t me made up until the originals are returned to LEO’S.